Our Services

At Alphabet Street Hospitality, we help boutique hotels, resorts, and destination restaurants build thoughtful, repeatable front-of-house systems that elevate both team culture and guest experience. From full-service design and SOP development to leadership coaching and guest personalization, we bring Michelin-level precision with a deeply human approach. Whether you're opening a new space, refreshing your standards, or scaling with intention, we create the tools and training that help hospitality feel as good behind the scenes as it does in the dining room.

Efficiency and Flow Audit

    • Guest and staff flow heat-map

    • Reorganized layout for POS, trays, menus, markings, etc.

    • Efficiency redesign map + quick-win CapEx list

    • Ops + maintenance handoff session

Steps of Service Design

    • Observation report + recommendations

    • Full-service sequence guide (greeting to farewell)

    • Seating strategy, wine rituals, check-drop etiquette

    • In-room energy management and celebration protocols

Operations Toolkit

    • SOPs for opening, mid, close

    • Deep clean matrix and task tracking

    • HR-compliant hiring checklist + onboarding packet

    • 30·60·90-day calendars + manager templates

Leadership & Culture Accelerator

    • Leadership archetype mapping

    • Coaching and documentation frameworks

    • Pay transparency + review cadence systems

    • One-on-one manager coaching

    • 6-month team culture health plan

Guest Intelligence System

    • CRM setup for dietary, celebration, and preference tracking

    • SOP for birthdays, anniversaries, and above-and-beyond touches

    • Guest delight budget calculator

    • Staff storytelling workshop to build brand buy-in

Optional Add Ons

    • Wine & Beverage Program Tune-Up

    • Pop-Up or Event Production

    • Monthly Remote Coaching Retainer