Our Services
At Alphabet Street Hospitality, we help boutique hotels, resorts, and destination restaurants build thoughtful, repeatable front-of-house systems that elevate both team culture and guest experience. From full-service design and SOP development to leadership coaching and guest personalization, we bring Michelin-level precision with a deeply human approach. Whether you're opening a new space, refreshing your standards, or scaling with intention, we create the tools and training that help hospitality feel as good behind the scenes as it does in the dining room.
Efficiency and Flow Audit
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Guest and staff flow heat-map
Reorganized layout for POS, trays, menus, markings, etc.
Efficiency redesign map + quick-win CapEx list
Ops + maintenance handoff session
Steps of Service Design
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Observation report + recommendations
Full-service sequence guide (greeting to farewell)
Seating strategy, wine rituals, check-drop etiquette
In-room energy management and celebration protocols
Operations Toolkit
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SOPs for opening, mid, close
Deep clean matrix and task tracking
HR-compliant hiring checklist + onboarding packet
30·60·90-day calendars + manager templates
Leadership & Culture Accelerator
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Leadership archetype mapping
Coaching and documentation frameworks
Pay transparency + review cadence systems
One-on-one manager coaching
6-month team culture health plan
Guest Intelligence System
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CRM setup for dietary, celebration, and preference tracking
SOP for birthdays, anniversaries, and above-and-beyond touches
Guest delight budget calculator
Staff storytelling workshop to build brand buy-in
Optional Add Ons
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Wine & Beverage Program Tune-Up
Pop-Up or Event Production
Monthly Remote Coaching Retainer